Value-added IT is achieved when the adopted IT service
portfolio is delivered in an optimized manner, to ensure that technology
is used for maximum benefit and productivity, and that all
IT related plans and decisions are fully aligned with business
needs and objectives.  This “value” is realized through the
implementation of a strategic IT
management vision.  Read on to learn more.

What is “Value-Added” IT Management?

Value-added is a strategic concept, driven by the premise that
“value” can be realized beyond the obvious.  It is obvious that
an IT department is expected to install systems properly, keep them
running and provide quality support.  The “added value” is
realized when these services are sufficiently integrated with
business objectives and corporate culture to
contribute to the actual “bottom line” in one or more positive
respects.

Value-added IT is characterized by a defined management vision and a strong, collaborative
partnership between the IT organization and the end-user community.  Added value is not organic – it takes planning and effort to achieve that level
of IT service, cooperation, credibility and collaboration.  To
identify and take advantage of all opportunities to add value, the smart IT
executive and/or manager will look to achieve three (3) key goals:

• IT must be fully competent in all core operational areas. 
  (Also Read: The Value of
  Management Standards)
• IT must establish and maintain effective end-user relationships.
• IT must seek out and exploit any and all opportunities to demonstrate
  visionary capabilities through projects, service successes, and
  day-to-day end-user interactions.

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Insider Tips: How to Create Opportunities to Provide Added Value

What are key steps to be taken to build IT service value?

1. Start with service quality.  Ensure that your systems are well managed and that all IT operational
   procedures are as tight and streamlined as possible — you will need
   to minimize systems problems, meet service level obligations and ensure
   that your staff has the time to move on to the next level.
2. Motivate and engage IT staff.  Get the buy-in of your staff, making sure that they understand
   your goals, and are willing and able to move ahead with you. Not every
   staff member will have an interest in strategic work, and that is ok
   … you will still need people whose focus remains on the “bread and
   butter” technical work.
3. Define your mission.  Create a clear,
   specific mission statement to visibly document the strategic services
   you plan to offer and provide.
4. Use every available advantage.  Have your staff use their “powers of observation” to uncover procedures
   and operations that can be streamlined or improved through the use of
   existing technology.  Since front-line IT workers have a unique view
   of business operations, encourage them to observe how your end-users
   get their work done, looking for key processes that can be improved
   and simplified.  Your goal is to demonstrate your ability to understand
   end-user needs and to provide positive business value.
5. Be visible to the end user community.  Offer to attend business staff meetings on a regular basis, to
   get to know your end-user community, and learn more about business issues
   and opportunities to which you might not otherwise be exposed. 
   Look for quick successes to help you build confidence and credibility.
6. Toot your own horn.  Market IT services and capabilities through the use of newsletters,
   web sites, e-mail announcements, training classes, and technology presentations.
   Use the information gained from staff observations and business meeting
   participation to ensure that your content is relevant and useful. 
   Your goal is to keep IT continually visible and relevant, so that
   when strategic issues and questions arise, someone may think “perhaps
   IT can help”.

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THE IT SERVICE STRATEGY TOOLKIT

If you’re looking for a fast, easy way to achieve IT service success, you’ll find it inside
the IT Service Strategy Toolkit. This unique, informative online course gives you everything you need to become
an IT management leader and service planning expert. Here’s what you’ll learn:

• The I.T. Service Strategy Toolkit is an easy, engaging online course, containing over 50+
  education components, teaching you how to use the multi-stage ‘Service Strategy Process’ to organize the I.T. service function and deliver value-added I.T. services.

• Topics covered include developing the IT mission, organizing the IT service department, planning IT management policies, managing the IT/end-user service relationship, performing the IT service review, and more.

• Techniques covered include ‘Define, Align and Approve’, the ‘Manage by Process Framework’, the IT/End User Partnership, Proactive Problem Management and more.

• Download the tools and templates to produce the I.T. Vision Statement and multiple Service Review deliverables.

• Build and improve strategic planning skills, as you learn time-saving techniques to become a more productive IT manager or service professional.

• Course enrollment provides lifetime access to all components, with all future updates and additions included.